Privacy Policy
Last updated: 23 August 2026
Warmseal Windows (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, purchase products or services, or otherwise interact with Warmseal Windows.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Warmseal Windows provides home improvement products and installation services, including windows, doors, conservatories, orangeries, roof glazing, replacement roofs and window shutters.
Business Name: Warmseal Windows Home Improvements Ltd
Trading Name: Warmseal Windows
Registered Address: 9-11 Stroud Road, Gloucester, GL1 5AA
Email: info@warmseal-windows.co.uk
Telephone: 01452 534413
For the purposes of UK data protection law, [INSERT LEGAL COMPANY NAME] is the data controller responsible for the personal information described in this Privacy Policy.
2. Information We May Collect
Depending on how you interact with us, we may collect and process information including:
- Your name
- Home or correspondence address
- Email address
- Telephone number
- Details about your property
- Details of the products or services you are interested in
- Information provided when requesting a quotation
- Information submitted through our contact forms
- Details relating to an installation or home improvement project
- Records of correspondence with you
- Customer service enquiries
- Payment and transaction information
- Finance enquiry information, where applicable
- Marketing preferences
- Website usage and analytics information
- IP address and approximate location
- Browser, device and operating system information
- Cookie identifiers and similar technologies
We only collect information that is relevant to our relationship with you and the products or services we provide.
3. How We Collect Your Information
We may collect personal information when you:
- Request a free quotation
- Submit an enquiry through our website
- Contact us by telephone or email
- Visit one of our showrooms
- Purchase a product or service
- Arrange a survey or installation
- Contact our customer service team
- Request or download a brochure
- Use our Recommend a Friend scheme
- Enquire about finance options
- Subscribe to marketing communications
- Interact with our website
- Accept optional cookies or tracking technologies
We may also receive information from third parties where permitted by law, including service providers, referral partners and finance providers.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Prepare and provide quotations
- Arrange surveys and appointments
- Process orders
- Manage installations and projects
- Provide customer service and aftercare
- Contact you regarding your enquiry or project
- Process payments
- Administer guarantees or warranties
- Manage complaints
- Provide requested brochures or information
- Administer referral schemes
- Respond to finance enquiries
- Improve our products and services
- Analyse the performance and use of our website
- Maintain the security of our website and systems
- Send marketing communications where permitted
- Meet our legal, regulatory and contractual obligations
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.
5. Our Legal Bases For Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information where it is necessary to provide a quotation, enter into a contract with you or fulfil our contractual obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
This may include responding to enquiries, improving our services, maintaining customer relationships and protecting our business.
Consent
Where required, we will ask for your consent before processing your information, particularly in relation to certain marketing communications and optional website cookies.
You can withdraw your consent at any time.
Legal Obligation
We may process personal information where necessary to comply with legal, tax, accounting, regulatory or other statutory obligations.
6. Quotations And Customer Enquiries
When you request a quotation or contact us regarding one of our products or services, we may collect information necessary to understand your requirements and respond to your enquiry.
This may include your contact details, property address and information about the work you are considering.
We may contact you by telephone, email or other appropriate means to discuss your enquiry, arrange a survey or provide your quotation.
7. Finance
Where finance options are available, your finance application may be processed by an independent third-party finance provider.
If you choose to apply for finance, additional personal and financial information may be required by that provider to assess your application.
Where Warmseal Windows introduces you to a finance provider, information may be shared with that provider where necessary and permitted by law.
Finance providers will process your personal information in accordance with their own privacy policies.
Finance Provider: [INSERT FINANCE PROVIDER AND LINK/REFERENCE TO THEIR PRIVACY POLICY]
We recommend reviewing the finance provider’s privacy information before submitting an application.
8. Marketing Communications
Where permitted by law, we may contact you about relevant products, services, offers or company news.
Where consent is required, we will only send marketing communications after receiving your consent.
You can unsubscribe from marketing communications at any time by:
- Using the unsubscribe link contained in an email;
- Contacting us directly; or
- Asking a member of our team to update your preferences.
Service communications relating to an existing quotation, order, installation, guarantee or customer service matter are not considered marketing communications.
9. Cookies And Website Analytics
Our website may use cookies and similar technologies to ensure the website functions correctly, remember preferences, understand how visitors use the website and measure the effectiveness of our marketing.
Some cookies are necessary for the website to operate and do not require consent.
Other cookies, including certain analytics, advertising and tracking technologies, will only be used where appropriate consent has been obtained.
You can manage your cookie preferences using the cookie controls available on our website.
For more information about the cookies we use, please refer to our Cookie Policy.
10. Who We Share Your Information With
We do not sell your personal information.
Where necessary, we may share information with trusted organisations that help us operate our business and provide our services, including:
- IT and website providers
- Hosting providers
- Customer relationship management systems
- Payment processors
- Finance providers
- Manufacturers and suppliers
- Installation and service partners, where applicable
- Professional advisers, including accountants and solicitors
- Marketing and analytics providers
- Regulatory authorities
- Law enforcement agencies where legally required
Third-party service providers are only permitted to process personal information for appropriate purposes and in accordance with applicable data protection requirements.
11. International Transfers
Some technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.
These safeguards may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
12. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual and regulatory requirements.
Retention periods may vary depending on the type of information and our relationship with you.
For example, information relating to completed installations may need to be retained for longer periods for accounting, guarantee, warranty or legal purposes.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
13. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Disclosure
- Alteration
- Misuse
- Destruction
Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.
While we take reasonable steps to protect your information, no internet-based system can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information
- Ask us to restrict how we process your information
- Object to certain types of processing
- Request the transfer of certain information to you or another organisation
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Raise concerns about how your information is being processed
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us using the details provided in this Privacy Policy.
We may need to verify your identity before responding to a request.
15. Complaints
If you have concerns about how Warmseal Windows handles your personal information, please contact us first so that we can investigate and try to resolve the matter.
You also have the right to raise a complaint with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).
Further information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.
16. Third-Party Websites
Our website may contain links to third-party websites.
Warmseal Windows is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Children’s Privacy
Our products and services are not directed towards children, and we do not knowingly collect personal information from children through our website for marketing purposes.
18. Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page, and the “Last updated” date at the top of the policy will be amended accordingly.
We recommend reviewing this Privacy Policy periodically.
19. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:
Warmseal Windows Home Improvements Ltd
9-11 Stroud Road, Gloucester, GL1 5AA
Email: info@warmseal-windows.co.uk
Telephone: 01452 534413